Elevate your CX. Unlock your EBITDA.
The AI-Powered Customer Experience Agency.
We turn fast-growing companies into unforgettable brands through luxury-level Customer Experience that performs emotionally and financially.
Proven impact :
- + 36% Sales uplift
- 12–25% Operational time saved
- + 8–15% EBITDA Increase
Built on applied research conducted at INSEAD
Bestseller
Scaling fast breaks Customer Experience.
Broken CX kills EBITDA.
Most scale-ups reach a point where:
• growth outpaces processes
• teams operate in artisanal mode
• service quality becomes inconsistent
• customer complaints increase
• operations consume time instead of creating value
• margin leakage becomes invisible but massive
CX is not a soft problem.
It’s a profit problem.
We build the systems, behaviours and automations that turn CX into your strongest growth engine.
We help CEOs and operators:
• increase conversion across sales & retail
• deliver consistent CX at scale
• reduce chaos, errors and operational drag
• eliminate repetitive work through AI
• turn teams into high-performance CX units
• install investor-grade KPIs and dashboards
Your business grows.
Your teams breathe.
Your EBITDA expands.
Bestseller
THE PRESENCE ENGINE™️
Our proprietary methodology to engineer Customer Experience at scale.
- We build the Presence Engine™, your operating system for consistent, high-performance CX across every touchpoint.
- We systemise your growth through SOPs, behaviours, and team rituals that hold under scale.
- We elevate your teams with field-tested CX and sales training rooted in 20 years of luxury excellence and academic research.
- We cut operational costs through AI assistance and micro-automations that eliminate repetitive work.
- We partner for implementation, not just strategy, staying long enough to embed change, measure adoption and ensure your teams deliver consistently.
WHY CHOOSE THE PRESENCE AGENCY
Luxury CX meets Operational Excellence meets AI Automation.
- 20 years of luxury & retail expertise.
- INSEAD-backed research & strategic rigour.
- AI applied to CX, not “AI coaching”.
- Implementation, not theory.
- Our proprietary methodology: The Presence Engine™️.
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CX up - Team capacity up - EBITDA up.